Summary

This mid-level customer success manager role owns the full lifecycle of Anima's clinic customers, from onboarding and adoption through retention and expansion. The role is UK-based, requires 3+ years of b2b saas customer success experience, and includes regular visits to UK customers.

Responsibilities

• Onboard new clinics across assigned accounts
• Drive adoption across clinical and administrative users
• Protect retention and reduce customer churn
• Spot risks and lead expansion conversations
• Translate customer pain points into product insights
• Build scalable customer success playbooks