Summary

This senior customer success role advises strategic customers on maximizing their Veeva CRM investments. You’ll work with life sciences customers and internal teams to improve CRM programs, guide product adoption, and influence change; the company supports working from home or in the office.

Responsibilities

• Align crm goals with customer stakeholders
• Educate customers on crm products and services
• Assess crm programs and identify efficiency gains
• Demonstrate crm capabilities and recommend best practices
• Share customer insights with the product team
• Guide customers through releases and change management
• Influence change within customer organizations