Summary

This customer success manager role partners with FMCG manufacturers and ecommerce clients using digital shelf solutions, supporting them from onboarding through renewal. The mid-level role manages complex client portfolios, identifies upsell opportunities, and helps clients turn insights into measurable action.

Responsibilities

• Build strategic client relationships
• Develop measurable client use cases
• Deliver webinars, workshops, and linkedin posts
• Identify upsell opportunities across portfolios
• Create account growth and renewal plans
• Lead client roadmap co-creation
• Maintain client data in dynamics