Summary

The customer success associate owns the customer journey for AgentPro, Goodstack’s AI-powered grant writing platform, supporting clients as they adopt its self-serve tools. The role focuses on onboarding, grant delivery coordination, retention, renewals, and account growth for clients including nonprofits.

Responsibilities

• Onboard accounts and lead product enablement sessions
• Increase adoption of AgentPro self-serve AI features
• Coordinate grant delivery deadlines and quality benchmarks
• Monitor usage and manage renewal pipelines
• Identify churn risks and account expansion opportunities
• Resolve client escalations and triage technical bugs
• Collect NPS feedback and recommend product improvements