Summary

This customer operations specialist will support drivers throughout the electric vehicle leasing journey, from ordering through contracting and delivery. The role focuses on phone support, resolving delivery issues, protecting customer satisfaction, and maintaining service standards in a fast-paced scale-up environment.

Responsibilities

• Handle inbound and outbound driver calls
• Manage orders through contracting and delivery
• Remove blockers and communicate process updates
• Resolve manufacturer delays and vehicle specification changes
• Seek feedback and protect brand reputation
• Maintain service standards during busy periods