Summary

This junior customer operations role manages Opply customer accounts from supplier onboarding through day-to-day operation, covering orders, deliveries, payments, credit decisions, freight, and supplier coordination. The role is hybrid in London, with flexible office attendance of three to five days per week, and includes configuring AI agents and improving operational workflows.

Responsibilities

• Manage customer accounts from onboarding through steady state
• Resolve order, delivery, payment, and platform queries
• Negotiate supplier orders, pricing, and terms
• Book freight with carriers and brokers
• Maintain account compliance and certification documents
• Configure AI agents for routine workflows
• Monitor operational metrics and improve processes