Summary

This customer experience advisor role supports pension and isa customers across phone, email, webchat and written correspondence. The role sits within retail operations and offers a hybrid working arrangement, with responsibility for resolving queries, following regulated processes and improving customer journeys.

Responsibilities

• Deliver customer service across multiple contact channels
• Understand customer needs and provide clear information
• Follow internal processes and regulatory requirements
• Resolve queries and identify customer complaints
• Record customer information accurately and securely
• Suggest improvements to processes and customer journeys
• Share knowledge with colleagues