Summary

A junior customer excellence administrator role at AJ Bell, focused on gathering customer feedback and improving experiences across its investment platform. The role includes customer calls, feedback analysis, VIP support and helping telephone teams, with a hybrid schedule of three to four office days per week.

Responsibilities

• Call customers to gather feedback
• Analyse feedback and report key themes
• Present vulnerable customer and satisfaction data
• Contact customers about low Trustpilot ratings
• Encourage teams to share feedback links
• Support VIP customers and telephone queues