Summary

This mid-level customer escalations specialist role handles complex customer issues, complaints and service recovery at Motorway. The role also supports operational compliance and continuous improvement, with one work-from-home day per week.

Responsibilities

• Resolve complex customer escalations
• Handle formal complaints and NPS responses
• Respond to Trustpilot and Google reviews
• Address business-critical issues escalated to executives
• Manage GDPR requests and monitor compliance
• Share customer feedback to improve operations
• Help teams identify fraud and security breaches