Summary

Decagon is hiring a senior customer-facing engineer to architect, build, evaluate, and deploy enterprise ai agents. The role is fully in-office and requires business-level fluency in english and french, with hands-on work across apis, integrations, guardrails, and llm behavior.

Responsibilities

• Architect and execute end-to-end ai agent builds
• Design agentic logic and optimize model behavior
• Engineer guardrails and supervisory controls
• Build and test customer system integrations
• Diagnose failures using traces, logs, and model behavior
• Design evaluation and regression-testing frameworks
• Translate customer needs into platform improvements