Summary

Customer Care Advisor at Lottie, supporting families as they navigate social care options and find suitable care partners. This is a six-month contract with possible extension, based at the London Bridge office with at least two core office days per week.

Responsibilities

• Conduct personalised consultations to assess family care needs
• Match families with suitable care partners
• Coordinate care visits and support family decisions
• Guide families through complex social care options
• Share customer insights and pain points with product teams