Summary

This customer advisor role supports private medical insurance customers with claims, policy coverage decisions and treatment options. It offers a comprehensive 18-week training programme and hybrid working, with at least 50% of the working week in an office; part-time options are available after training.

Responsibilities

• Support customers with health insurance claims
• Review policy details and assess treatment coverage
• Explain coverage decisions and available options
• Help customers find specialists and treatment pathways
• Resolve customer questions and concerns
• Work with colleagues and healthcare providers