Summary

This credit controller role supports rent arrears management and debt recovery across Lloyds Living's property portfolio. It is based in Manchester with a hybrid working pattern requiring at least four days per week in the office.

Responsibilities

• Monitor rent accounts and overdue balances
• Contact customers and guarantors about overdue payments
• Negotiate sustainable repayment plans with customers
• Escalate cases to solicitors or debt recovery agencies
• Prepare arrears and aged debt reports
• Maintain accurate records of customer contact and recovery actions