Summary

Lead Motorway's Brighton-based seller sales contact centre team of up to 14 agents. The role focuses on daily performance management, coaching, development, and continuous improvement within an established automotive sales operation.

Responsibilities

• Run daily operations for the sales team
• Manage performance against team and individual kpis
• Coach agents to build capability and accountability
• Deliver one-to-ones and performance reviews
• Manage attendance, adherence, and employee wellbeing
• Use dashboards to identify trends and issues
• Lead initiatives and improve working practices