Summary

This consultant-level service designer role delivers technology and transformation consulting for defence and security clients. The role focuses on end-to-end service design, user research, workshops and digital delivery, with hybrid working based in Bristol or London and a requirement for UK developed vetting clearance.

Responsibilities

• Conduct research across complex user journeys
• Define measurable service goals with stakeholders
• Develop service blueprints and journey maps
• Integrate people, process, policy and technology
• Facilitate service design and co-design workshops
• Translate user insights into design solutions
• Conduct usability testing and gather feedback