Summary

This junior complaints officer role handles customer complaints across Funding Circle’s financial products, conducting investigations and producing fair, compliant outcomes. The role is based in London with a hybrid arrangement requiring three days in the office.

Responsibilities

• Manage and resolve complaints within regulatory timeframes
• Investigate cases and determine fair compliant outcomes
• Draft final response letters for complex complaints
• Record case progress, outcomes, and root causes in Salesforce
• Provide agent feedback to support staff development