Summary

This individual contributor role supports NICE's enterprise cloud and datacenter infrastructure, including production systems across Windows, Linux, AWS, VMware, and physical compute environments. The role works the night shift from 10 pm to 6 am and focuses on infrastructure reliability, incident resolution, and operational maintenance.

Responsibilities

• Maintain and monitor enterprise production infrastructure
• Administer AWS cloud resources and services
• Troubleshoot incidents and resolve operational issues
• Manage DNS, FTP, IIS, and identity services
• Patch Windows and Linux operating systems
• Install, rack, cable, and maintain datacenter hardware
• Plan capacity and optimize infrastructure performance