Summary

This senior associate role supports the EMEA/APAC Payments Client Service governance agenda, focusing on process mapping, risk transparency, and control effectiveness. The role partners with client service, operations, compliance/legal, and control management to strengthen audit and regulatory readiness.

Responsibilities

• Build end-to-end maps for critical client service processes
• Standardize process mapping conventions and control documentation
• Identify process risks, handoffs, and control gaps
• Maintain process inventories and mapping update cycles
• Prepare governance materials, metrics, and trend analysis
• Support audit readiness with process narratives and evidence