Summary

This is a mid-level claims relationship manager role within Aviva's commercial claims team. You will support commercial clients and broker partners through the claims journey, improve service performance, and use data to strengthen retention and commercial outcomes in a hybrid working arrangement.

Responsibilities

• Support clients through the claims journey
• Manage broker and client relationships
• Identify claims service improvement opportunities
• Interpret data to recommend improvements
• Support customer retention and new business
• Coach and support internal colleagues