Summary

Lead claims performance reporting and analysis for Aviva’s motor claims operations, using evidence to inform senior decisions and identify opportunities to improve costs and customer outcomes. The role is based in Norwich or Leeds, with at least 50% of time spent in the office.

Responsibilities

• Deliver claims performance reporting and analysis
• Explain performance drivers and recommend actions
• Identify opportunities to reduce claims costs
• Develop automated reporting and self-service insight
• Strengthen data governance and performance ownership
• Present findings to senior leaders and forums