Summary

This claims handler role investigates Section 75 claims and customer complaints for Amex’s Global Customer Research and Solutions team. The role is based in Brighton and works fixed hours Monday to Friday, 09:00–17:00.

Responsibilities

• Investigate claims by reviewing all sides
• Gather evidence from systems and processes
• Liaise with teams to determine claim outcomes
• Explain findings to customers by phone and in writing
• Handle customer and merchant complaints fairly and promptly