Summary

The Claims Assessor handles Group Protection claims from initial triage through liability decisions and payment processing. The role focuses on fair customer outcomes, medical evidence review, and supporting rehabilitation and return-to-work solutions; flexible working options may be discussed.

Responsibilities

• Assess and triage new Group Protection claims
• Identify evidence required for claim decisions
• Review medical evidence and determine next steps
• Make fair liability decisions and process payments
• Support rehabilitation and return-to-work solutions
• Use claims data to identify portfolio trends
• Ensure service meets quality and regulatory expectations