Summary

This role assesses life, terminal illness and critical illness claims from investigation through to outcome. You will support customers through sensitive decisions, manage a claims portfolio across multiple systems and work in a hybrid arrangement with around 50% of time in an office.

Responsibilities

• Assess life, terminal illness, and critical illness claims
• Investigate claims and reach independent outcomes
• Support vulnerable customers through difficult decisions
• Manage a portfolio across multiple systems
• Refer complex cases to specialist teams
• Coach colleagues on technical queries
• Suggest improvements to claims processes