Summary

This mid-level internal auditor role combines casualty claims auditing and quality assurance across claims operations. The work covers audit planning and reporting, claims data analysis, remediation monitoring, and continuous improvement, with the role described as supporting work in hybrid and office-based environments.

Responsibilities

• Conduct technical, quality, and data audits
• Review claims files, processes, controls, and performance
• Analyse claims data to identify trends and risks
• Produce audit reports with practical recommendations
• Present findings and insights to stakeholders
• Monitor corrective action plans through completion
• Coach colleagues and support claims process improvements