Summary

This senior business operations role supports a U.K.-Regulated Wise subsidiary through operational governance, outsourcing oversight, resilience testing, incident management, and regulatory readiness. It is an oversight-focused position working with Group functions, senior executives, the Board, and regulators rather than managing daily delivery teams.

Responsibilities

• Implement intra-group outsourcing oversight frameworks
• Monitor service levels and customer outcomes
• Map and test important business services
• Track major incidents and remediation actions
• Prepare board and regulatory evidence packs
• Oversee operational impacts of business changes