Summary

The business operations lead will own BJAK's operational backbone for the UK business, covering customer support, administration, internal workflows, and process improvement. This is a hands-on leadership role partnering with the CEO and working from the UK office at least three days per week.

Responsibilities

• Define operational strategies for UK growth
• Run daily customer and administrative operations
• Hire and lead operations and admin teams
• Improve processes and automate internal workflows
• Lead customer support and handle escalations
• Oversee office administration and vendor coordination