Summary

This is a hybrid, individual-contributor consulting role advising customers on AI-led contact center and customer experience technology transformations. The seasoned consultant leads value-realisation and process-improvement engagements, bringing at least five years of relevant experience.

Responsibilities

• Develop customer business cases and roi models
• Lead process improvement and solution adoption projects
• Design people, process, and technology change strategies
• Manage executive sponsorship throughout customer engagements
• Map business cases into action items and solution designs
• Align launch strategies with use cases and value priorities
• Identify renewal and additional engagement opportunities