Summary

This lead role manages broker relationships and commercial claims coordination across the South West and Wales, working with distribution, underwriting, claims operations and senior stakeholders. It focuses on claims trends, process improvement, regulatory compliance and colleague mentoring, with a hybrid arrangement requiring at least 50% office time.

Responsibilities

• Manage broker relationships across south west and wales
• Coordinate claims alignment with regional colleagues
• Interpret claims data and identify trends
• Improve claims processes and procedures
• Support local and national improvement projects
• Maintain regulatory compliance through sourcing strategies
• Coach and mentor colleagues where appropriate