Summary

This junior associate product specialist role supports the optimisation and delivery of ASOS customer care digital tools, journeys and advisor-facing platforms. You will work with product, engineering and operations teams on customer experience, self-service and operational efficiency initiatives. The role is hybrid, with at least three days per week in the office.

Responsibilities

• Support continuous improvement of customer care products
• Translate customer requirements into product changes
• Support rollout and adoption of product changes
• Monitor digital care tool performance
• Document current and target state journeys
• Support experimentation and interpret feedback