Summary

Assistant Branch Manager responsible for running branch operations, supporting customers, and leading a customer-facing team at the Inverness branch. The role focuses on performance management, customer service, risk controls, and developing colleagues in an onsite banking environment.

Responsibilities

• Manage daily branch operations and allocated sites
• Coach colleagues and maintain performance standards
• Resolve customer queries across communication channels
• Monitor operational risk and control adherence
• Develop business plans using market insights
• Support customers with financial decisions