Summary

The application support manager provides technical support and escalations for key business applications, end-user computing, and internal integrations. The role works across teams in Genomics England’s blended working model, with office attendance expected at least twice monthly.

Responsibilities

• Resolve application support tickets and escalations
• Configure, upgrade, and troubleshoot business applications
• Analyze technical issues across end-user computing
• Deliver cross-team application improvement projects
• Create and maintain user training materials
• Align documentation with ISO and NCSC best practice
• Identify automation and application optimization opportunities