Summary

The application support analyst supports business-critical applications within asset management's technology operations team. The role focuses on investigating production incidents, resolving application and database issues, and improving established services.

Responsibilities

• Investigate incidents using logs and SQL queries
• Diagnose application, database, and integration issues
• Debug Java code to identify faults
• Manage incidents, problems, requests, and changes
• Communicate service impact and resolution progress
• Deliver fixes, enhancements, and preventative improvements
• Contribute to application estate modernisation