Summary

The SVP leads Alpha client operations and service delivery across EMEA, directing regional client leads and supporting service organizations. The role owns the regional service model, client experience, operational performance, risk governance, and workforce planning.

Responsibilities

• Lead regional client leads and service organizations
• Own the regional Alpha service model and governance
• Monitor service levels, quality, productivity, and resilience
• Manage operational risk, escalations, and issue resolution
• Drive workforce planning and operating model transformation
• Support client growth, retention, and relationship expansion