Summary

This customer success lead role will manage global AI deployments for thousands of users at private equity funds and consulting firms. Based at Junior's London HQ, the role owns customer relationships, drives adoption and retention, translates feedback into product improvements, and may progress into managing an expanding customer success team.

Responsibilities

• Manage customer onboarding and deployment journeys
• Plan large-scale AI deployments for thousands
• Build relationships with senior customer stakeholders
• Deliver customer training and adoption programs
• Translate user feedback into product features
• Analyse usage data to improve retention