Summary

This account manager will own renewals and expansion across a $2m+ ARR book of mid-market and enterprise SaaS accounts, selling Kernel's business identity and CRM data infrastructure to RevOps, GTM operations, and sales teams. The role is based primarily in Kernel's London office, with at least four days per week onsite and two weeks of work-from-anywhere flexibility.

Responsibilities

• Own expansion and renewal cycles across accounts
• Identify expansion opportunities and prevent customer churn
• Conduct consultative value-based sales conversations
• Manage complex multi-stakeholder enterprise deals
• Run account reviews and strategic planning sessions
• Navigate contracts security reviews and legal discussions
• Build account management playbooks and renewal processes