Summary

This French-speaking Account Manager role in Belfast manages and grows existing SaaS customer accounts for Lightspeed's POS, payments, software, and integration products. The mid-level role focuses on adoption, renewals, retention, upselling, cross-selling, and account expansion in an office-based environment.

Responsibilities

• Drive adoption of payments and software solutions
• Build trusted relationships with customer accounts
• Guide upgrades and account expansion opportunities
• Execute upsells, cross-sells, and renewals
• Deliver product demonstrations and support adoption
• Monitor account performance and customer health
• Manage churn and close renewal agreements