Summary

This account manager role in Belfast will manage and grow existing SaaS commerce accounts, promoting Lightspeed's POS, payments, software, and integrations. The role is an individual contributor position focused on renewals, retention, upsells, cross-sells, product adoption, and revenue growth, with fluent German required.

Responsibilities

• Drive adoption of payments and pos solutions
• Build trusted relationships with existing accounts
• Identify upsell cross-sell and expansion opportunities
• Deliver product demos and support customer adoption
• Monitor MRR NRR and customer health metrics
• Manage churn risks and resolve account issues
• Negotiate renewals and close growth agreements