Summary

This account manager role owns the customer lifecycle for Hook’s SaaS platform, partnering with customer success leaders and revenue teams. The focus is adoption, measurable customer value, renewals, and account expansion; the role is hybrid, with three days a week together at the Liverpool Street office.

Responsibilities

• Lead renewals and commercial negotiations
• Identify and close account expansion opportunities
• Create success plans and run strategic reviews
• Coach customers on platform adoption and integrations
• Map stakeholders across customer teams
• Share customer feedback with product and engineering